Refund and Cancellation Policy for Mimmi Sea Food And Meats
Last Updated: August 2026
At Mimmi Sea Food And Meats, we are committed to delivering the freshest, highest quality meats, poultry, and seafood. Because we handle perishable raw food products, we adhere to strict temperature-controlled storage and packaging standards. This Refund and Cancellation Policy outlines our procedures for cancellations, returns, and refunds.
1. Order Cancellation Policy
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Before Dispatch: You may cancel your order at any time before the order has been prepared or dispatched by our butchery team. To cancel an order, please contact our support team immediately or use the cancel feature within the app.
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After Dispatch: Once an order is dispatched and on its way with the delivery partner, cancellations cannot be accepted due to the perishable nature of raw meats and seafood.
2. Returns & Replacements
Due to health, safety, and hygiene regulations regarding perishable meat and seafood items, we generally cannot accept physical returns once an order is delivered. However, we will gladly offer a free replacement or full refund under the following qualifying circumstances:
- The product delivered is damaged, spoiled, or has compromised freshness upon delivery inspection.
- The incorrect item or cut was delivered in error.
- An item is missing from your delivered order.
- Severe delivery delay that compromised product quality.
3. How to Report an Issue
To be eligible for a refund or replacement, please notify our customer support team within 2 hours of receiving your delivery. Please provide:
- Your registered phone number and Order ID.
- Clear photograph(s) or video of the defective or incorrect item showing packaging and condition.
- A brief description of the issue.
4. Refund Processing & Timelines
Once your refund request is verified and approved by our quality control team:
- Approval Time: Refund requests are reviewed and initiated within 24 to 48 business hours.
- Credit Timeline: The refund will be credited back automatically to your original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet) within 5 to 7 business days, depending on your issuing bank's settlement policies.
- For Cash on Delivery (COD) orders where a refund is approved, the refund will be credited via UPI transfer or store wallet credits as preferred by the customer.
5. Non-Refundable Circumstances
Refunds will not be applicable under the following circumstances:
- Incorrect delivery address or phone number provided by the customer resulting in failed delivery.
- Customer being unavailable to receive the package at the time of delivery attempt.
- Issues reported after 2 hours of delivery receipt.
- Improper storage or handling of products by the customer post-delivery.
6. Contact Us for Refund Inquiries
If you have any questions or require assistance regarding refunds or cancellations, please contact us: